Feedback and suggestions
Feedback and suggestions
- At Giftzbag, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet but exceed your expectations. If at any time, you experience problems with an order or are not happy with our service, you can call us on +91 7976662440(08:00 hours–22:30 hours, 7 days a week) or write to us at info@giftzbag.com
- Your feedback and suggestions are important to us.
- Note: Complaints against perishable products like fresh flowers, cake, etc. need to be made within 24 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 5 days from the time of delivery, after which we will not be able to register any complaints.
Returns and Refund Policy
- No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at info@giftzbag.com or call us at +91 8963057937 (09:30 AM-08:30 PM, Monday-Sunday).
- Giftzbag is not responsible and does not guarantee a refund for cases where:
- Flowers, plants, fruits, sweets, gift products, and preserved items are delivered to an incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product.
- A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full. - Online refund is credited directly through the mode from which the customer has paid the money within 48 working hours. Once processed by Giftzbag, a refund takes 5-7 business days to reflect in your account.
Exchanges
- It will not be possible for us to accept any request for product exchanges.
Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can call us at +91 7976662440(09:30 hours–20:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at info@giftzbag.com, within 24 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Giftzbag, it takes 5-7 business days for the refund amount to reflect in your account.